Welcome to Peqaboo BooMarket!
1 Jun 2025
Welcome to Peqaboo BooMarket! With just a few easy steps, start a new chapter in your pet business.
Peqaboo BooMarket is dedicated to providing a highly efficient and convenient platform for pet businesses, connecting them with a wide range of pet owners. By following these simple steps, you can easily set up your brand's online store, list high-quality products and professional services, and complete transactions and customer service through our integrated system.
STEP 1. Establish your brand’s online store
Path: Enter the "BooMarket" marketplace section in the Peqaboo App > Click the "Apply to join the platform" button on the page.
Fill in application details:
You will enter the merchant application form page. Please carefully fill in the necessary business information, such as:
Store Name: The brand name you want customers to see.
Business Registration Details: (if applicable) Please provide a valid business registration certificate number and relevant documents.
Main Contact Information: Name, phone number, email address, so we can contact you.
Store Description: Briefly describe your brand philosophy, main business, or features.
Store Logo: Upload a clear brand logo to enhance brand recognition.
Bank Account Information: Used for receiving transaction payments (we will ensure your information is secure).
Submit your application and wait for approval: Once filled out and confirmed to be correct, please submit the application. Our team will review it as soon as possible.
Obtain brand identity: After approval, you will officially have your exclusive BooMarket merchant account, which is your "unique brand identity card" on the Peqaboo platform, allowing you to start managing your online store.
STEP 2. List your products/services
Path: After successfully opening and logging into your BooMarket business account.
Click the add button: In the merchant management backend page, click the "+" button in the upper right corner.
Select publication type:
To sell physical products (like pet food, supplies, toys, etc.), please select "List new products".
To offer services (like pet grooming, training, boarding, veterinary consultations, etc.), please select "Publish new services".
STEP 3. Create unique product/service information
This step is crucial; detailed and attractive information can effectively increase customers' willingness to purchase.
Name your product/service:
Product/Service Title: Enter a clear, accurate, and attractive name. Include keywords for easier search by users (e.g., "Grain-Free Adult Dog Food, Chicken Flavor, 5kg" or "Professional Dog Obedience Basic Training Course (5 sessions)").
Detailed description:
Product/Service Details: Provide a detailed introduction.
For products: Describe its features, benefits, main ingredients, materials, origin, suitable pet types/sizes/ages, usage methods, precautions, etc.
For services: Describe service content, procedures, duration, specific needs of the service recipients (e.g., grooming for small dogs only), qualifications of service personnel (if applicable), expected effects, etc.
Highlight unique selling points: Emphasize what makes your product or service stand out, such as exclusive formulas, handmade, veterinarian-recommended, experienced groomers, small class sizes, etc.
Upload high-quality images/videos:
Visual Presentation: "A good image is worth a thousand words." Please upload multiple clear, bright, and multiple-angle photos of the product or service scenes/results.
Product Image Suggestions: The main image should clearly display the entire product, while detail images should showcase materials, special designs, etc. If it is food, you may display grain size or texture.
Service Image Suggestions: Show the service environment, equipment used, exciting moments of the service process or the pet's condition after completion.
(Optional) Short Video: If you can provide a short video demonstrating the use of the product or the service process, it will be more attractive.
Select appropriate categories and tags:
Category: Place your product/service in the most relevant category (e.g., "Pet Main Food", "Grooming Services", "Behavior Training") for user browsing by category.
Tags: Add relevant keyword tags (e.g., "Puppy", "Sensitive Skin", "Cat Toys", "Home Service") to increase search exposure.
STEP 4. Set product/service specifications and prices
Clear specifications and pricing help customers make purchasing decisions quickly.
Product Specifications (if applicable):
Single Item: If the product has no specification distinctions, directly set the price and inventory.
Multi-Specification Products: If a product has multiple options (e.g., different sizes, colors, flavors, weights), please add specifications one by one.
For example: T-shirt (S, M, L sizes); Dog Food (Chicken Flavor 1kg, Chicken Flavor 5kg, Beef Flavor 1kg).
Set an independent Price, SKU (optional), and Stock Quantity for each specification.
Service Options (if applicable):
Single Service: If the service is standardized, directly set the price.
Multi-Level Services/Packages: If the service has different levels or packages that include different items (e.g., Basic Grooming vs. Luxury SPA Package; Single Trial Lesson vs. Ten-Class Discount Package), please list them separately.
Set clear Service Content and Prices for each service option.
Pricing:
Enter your standard selling price.
(Optional) Discount Price/Promotional Price: If there are promotional activities, you can set a limited-time discount price.
Inventory Management (Applicable to products):
Accurately fill in the product inventory quantity, and the system will automatically deduct based on sales. When stock is insufficient, please restock or adjust in a timely manner.
STEP 5. Set logistics, delivery, and return options
Providing clear logistics and after-sales policies can enhance customers' trust.
Product Logistics Settings (if you sell physical products):
Delivery Method:
Local Delivery: If you provide personal delivery or use local delivery services. You can set delivery areas and corresponding shipping fees.
Partner Couriers: (if applicable) Choose either platform cooperatives or couriers you contact yourself.
In-Store Pickup: If customers can pick up at your physical store, please provide the store address and pickup times.
Shipping Fee Settings:
Unified shipping fee: Charge a fixed shipping fee for each order.
Calculated by weight/region: Set different shipping fees based on product weight or delivery regions.
Free Shipping Threshold: For example, free delivery for purchases over HKD $XXX.
Estimated Delivery Time: Inform customers how long it will take to receive the product after placing an order.
Return/Exchange Policy:
Clearly explain your terms for returns and exchanges, such as: conditions for acceptance (e.g., products must be unopened, damaged), return/exchange deadlines (e.g., within 7 days of receiving the product), the refund process, who bears the shipping costs, etc.
Service-related Settings (if you provide services):
Service Location:
Fixed Location: Such as the address of a veterinary clinic or grooming shop.
Home Service Area: If you provide home service, please specify the area covered by the service.
Appointment/Cancellation Policy:
Explain whether service requires an appointment, how to make an appointment, and the terms for canceling the appointment (such as how many hours in advance to cancel, late cancellation fees, etc.).
Service Refund Policy: For pre-booked or paid services, specify under what circumstances a refund can be granted.
STEP 6. Communicate with users, collect payments and handle after-sales
The built-in instant messaging feature in BooMarket is a core tool for you to interact with customers, complete transactions, and provide support.
Activate conversations and answer questions:
When customers are interested in your products or services and initiate inquiries (such as clicking the "Contact Merchant" button on the product page), the system will automatically open a dedicated chat room (Chat Thread) for you and the customer.
Please stay active, respond to customer questions in a timely manner, provide professional advice, and confirm their specific needs. Good communication is the first step to closing a deal.
Confirm details and facilitate transactions:
In the chat, discuss all service details or product options with customers, such as service time, specific requirements, product combinations, etc.
Once both parties agree on the service content or product and final price, you can directly generate and send a secure payment link to the customer within the chat.
Secure payment within the system:
Customers can click the payment link you send to select a suitable payment method and complete payment within the Peqaboo system.
After a successful transaction, both you and the customer will receive a confirmation notification from the system. Payments will be settled to your merchant account according to platform policies.
Logistics tracking and after-sales services:
Logistics Updates (Applicable to products): After the transaction is completed, you can continue to update the order status to customers through the chat, such as confirming shipment, providing logistics tracking numbers, estimated delivery times, etc.
Service Arrangements (Applicable to services): Confirm service appointment times, locations, or remind customers of preparations before the service.
After-sales support: The chat room is also an important channel for you to provide after-sales services. Customers can contact you through the chat regarding product usage, service effectiveness, return/exchange issues (according to the policies you set in STEP 5), etc.
Build good relationships: Through proactive and effective communication and excellent after-sales service, establish long-term trust relationships with customers, enhancing their satisfaction and loyalty.
After completing the above steps, please carefully preview your product/service page to ensure all information is accurate, and then click "Publish" or "List".
Your product/service will be displayed on Peqaboo BooMarket, allowing more pet owners to see it! We encourage you to regularly update product information, manage inventory, and actively interact with customers through chat to provide the best shopping and service experience.
If you have any questions, please feel free to contact our merchant support team!